Buy
Before buying
Can you see the product before you buy it?
It isn’t possible to see a product before placing an order. Our Selection Team is here to ensure that a product is eligible for sale on the site. Ho...
How to order?
You’ve found the gem that will beautify your home and you want to order? Click on "Add to cart" Check the items in your cart. You can modify the quant...
Pay
Payment in 3 or 4 times
From €300 in purchases up to €4,000, you will have the option to pay for your order in 3 or 4 times . This payment method is made possible thanks to ...
Bank Transfer Payment
If the total amount of your purchase is equal to or greater than €2,500, you may choose to pay by bank transfer, to an IBAN we provide after you place...
Gift Card
5 things to know about the Selency gift card 🎁 : it is valid for 1 year it can be used alone or to complement another payment method it can be used f...
Using a Coupon
A coupon is a promotional code that allows you to get a discount on one of your orders. It can be used once and has an expiration date. Note : two p...
After buying
Obtain a Purchase Receipt
Find your purchase receipt directly in "My Purchases" (after the order has shipped) in the order details. However, this receipt does not constitute an...
Leave a Review
Selency relies on honest and transparent reviews to help sellers optimize their activities and to enable future buyers to know what to expect. Buyers ...
Cancel an Order
You have a 14-day period after receiving the product to inform us of your wish to withdraw. For any cancellation request, contact us via the contac...
The product does not comply with the listing
If the product does not match the listing, please let us know within 72 hours after receipt, with supporting photos. We can contact the seller and dis...