Leave a Review

Selency relies on honest and transparent reviews to help sellers optimize their activities and to enable future buyers to know what to expect. Buyers can use reviews to share public comments about the product they ordered.

Who can leave a review and when?

Buyers are encouraged to leave a review once their order has been delivered. Reminders are sent and prompts to leave a review appear at different points in the user journey: on the home page, in the messaging section, and in the “My Purchases” section.

Buyers can give a rating out of 5 and write a review. Review suggestions are offered based on the rating given.

If the buyer does not leave a review after one month and consents, an automatic 5-star review is published to reward the seller for a smooth sale. This automatic review is clearly identifiable to users by the label “Automatic Rating.”

Moderation of reviews

Reviews are verified by our algorithm to reject any explicit, discriminatory, harmful, fraudulent, illegal, or abusive content.

Moreover, comments must be unbiased and contain relevant information that reflects the buyer’s real experience. If a review is deemed to violate these rules, Selency may manually reject it.