The product does not comply with the listing
If the product does not match the listing, please let us know within 72 hours after receipt, with supporting photos. We can contact the seller and discuss the situation with them.
What is taken into account to qualify a non-conformity?
Some differences may be too subjective to be considered. The angle of a photo or lighting can be misleading. We therefore recommend carefully reviewing all photos and the listing description before contacting our customer service.
✅ Factors considered to confirm a non-conformity :
- The material of the product: a chair made of iron instead of wood
- A very different color: a red chair instead of a blue chair
- The patterns: polka dots instead of stripes
- The shape or type of product: a set of plates instead of a set of glasses
- The dimensions: a table advertised as 1 meter but actually 2 meters
- A much more severe wear than described: the wood is claimed to be pristine while there are hidden wear marks in the listing (not in the description and/or not visible in photos)
❌ Factors not considered to confirm a non-conformity :
- Color differences that are too subjective: a light red instead of a darker red
- Scratches or wear clearly visible in the listing or noted in the description
What happens once the non-conformity is confirmed by our team?
Two options are available to you:
Keep the product and receive a goodwill gesture
Return the product and receive a full refund of your order