Modify a Delivery
In the case of a delivery by Selency carrier
If after your order you wish to:
modify your pickup or delivery address
postpone the delivery date
change the delivery method
Please contact us as soon as possible via our contact form.
Note: we will not be able to modify a delivery by carrier if the pickup or delivery is scheduled at your address within the 72 hours following
In case of address change
Delivery address changes must be made as quickly as possible because depending on the destination we may change carrier. Selency cannot be held responsible for any delays. Depending on the new address there may be an additional charge.
In case of delivery date change
We must check with our carrier to verify whether they can store the furniture. If that is not possible, we must check with the seller whether this is feasible. If neither can agree, you will need to find an alternative: for example, delivery to a relative’s address.
In the case of a Cocolis delivery
In case of address change
If the driver is already on the way, the address cannot be changed.
If your new address is in the same city:
If you have not yet received any update from the driver responsible for your delivery, we invite you to contact the customer service directly via 💌 contact@cocolis.fr
If a driver is already in charge of your delivery, we invite you to contact them directly using the contact details available in your order details
If your new address is in another city, the delivery point can be changed. Your delivery will have to be canceled and an additional charge may be required. A new carrier will be searched and you will need to provide your availability again 📆
In case of delivery date change
Your delivery has been organized according to your availability and you are ultimately no longer available? Contact us via the contact form
Note that if the pickup at the seller has already taken place, the transport will be charged to you.
In the case of delivery by the seller
Please contact your seller to have them validate feasibility. An additional charge may be required.